Part requests

Describe the part, attach your files and submit — the team is notified straight away.

Each request shows its status here, and you'll be emailed as it moves.

Once priced, the work arrives as a quote under Quotes for your approval.

Your supplier decides which kinds of request you can make — new part, quote a model, revision, deletion, or their own kinds such as a repair booking. Each is a tile on the New request page with its own form; some fields are required, some only appear depending on an earlier answer, and a form may ask you to acknowledge terms before it submits.

Every request has a message thread with your supplier’s team. Add a detail, answer a question, attach a file — replies come back in the thread and you are emailed each time. Once a request is completed, rejected or cancelled the thread closes; start a new request for anything further.

Some suppliers take requests by phone or email instead. If the Requests menu is missing, that is why — your existing requests stay visible, and staff can still log one for you.