Kojomfg

PORTAL · What your customers get

Your customers order without ringing you.

A branded portal on your own web address where each customer sees only their parts: drawings with revision control and a 3D viewer, quote requests with files attached, and ordering by card, bank transfer or trade account. They check the status themselves.

Book a demoFree · Included with CRM. Unlimited portal users.

Customer portal

Free

In plain words: A private website with your logo on it. Each customer signs in and sees only their own parts and drawings, asks for a quote, approves it, and watches the order move — without ringing you.

  • Reorders start from the part on file, not from an email thread.
  • “Where's my order?” is answered by the screen, not by your office.
  • Their drawings stay in their vault, on expiring links, never on a shared drive.

What it looks like

Customer portal, on screen.

Inside

Every screen, and who uses it.

Names are the ones you will see in the demo.

  • Their engineers

    Parts library

    Every part you have made for them, with drawings, revision history and a 3D viewer in the browser.

  • Engineering, maintenance

    Requests

    New parts, reverse engineering and quote requests with CAD files and photos attached; a message thread with your team on each one.

  • Procurement

    Quotes

    Priced with quantity breaks and lead times. Approve or decline in one click; an approval becomes an order.

  • Procurement, site

    Orders

    Live status from Order received to Shipped, with the paperwork attached and a request-to-cancel while it is still with you.

  • Procurement

    Checkout

    Card, bank transfer or Net 30 trade account. PO number, delivery or pickup captured on every order.

  • Accounts

    Documents

    Every invoice, credit note, quote and certificate in one list, plus a statement of account for any period.

  • Accounts

    Trade account

    Apply for Net 30 terms, see available credit and what is outstanding.

  • Their admin

    Team

    Invite colleagues. Multi-site customers switch between their organisations from one login.

Do the sums

What it is worth.

Example — check the mathsCustomer portal

“Where's my order?”

Every open order generates calls, and every call interrupts someone.

Assumptions
  • 40 open orders at any time
  • Each customer rings twice for an update
  • 4 minutes a call, including finding the answer
  • With live status in the portal, calls drop to one in four
TodayWith NE Vault
Calls per week
40 × 2 = 80
20
Time on calls
80 × 4 min = 5.3 hours
1.3 hours

About 4 hours a week that your office gets back, and customers who feel informed instead of chased.

A day with it

  1. Monday, 6:40 am · mine site

    A maintenance planner opens the portal on a tablet, finds the worn liner plate in the vault, checks it is revision C, and re-orders twelve on the trade account. A PO number goes in and the order is in your inbox before the office opens.

  2. Tuesday · their engineering office

    An engineer uploads a STEP file and two photos of a failed bracket as a reverse-engineering request. They watch it move from Received to Quoted without a phone call.

  3. Friday · their procurement

    Procurement approves the quote from the email link. Checkout captures delivery and PO, and the tax invoice arrives the day it ships.

Connected to

It doesn't work alone.

Keep exploring

See customer portal on your own parts.

Open a free workspace in about a minute — no card, set up for your trade. Or book a 30-minute walkthrough on your own parts.

Start freeBook a demo