DOC-PTL-05 · Rev C
Orders
Track every order through its journey: Received → In production → QC → Invoiced → Shipped → Completed.
01Open an order
Line items, documents, payment details and the current production status live on the order page.
02Unfinished checkout?
A card order that was never paid shows a badge in the sidebar so you can finish it.
03Trade account
On approved terms, orders can charge your Net 30 account instead of a card.
04Changed your mind?
Ask to cancel from the order page while the order is still received, acknowledged, in production, under review, at QC or invoiced. Give a short reason; the team reviews it and emails you either way — if work has started they may not be able to. Once shipped it is a return: contact your supplier.
See also
Order on Net 30 terms instead of paying by card. Apply here; once approved your limit, balance and available credit all show live.
Every invoice, credit note, quote, certificate and file across your orders and requests in one list — and a statement of account for any period.
Not covered here? Ask us — we answer, and the answer usually becomes a page.
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