Terms of service

Kojomfg is a trading name of Nour Engineering Solutions Pty Ltd (ABN 99 654 141 689), an Australian company. In these terms, "we", "us" and "Kojomfg" mean that company, and "you" means the business that subscribes to NE Vault.

NE Vault is our software: a customer portal for the parts you manufacture, together with a back office for your own team. These terms govern your use of it.

This agreement starts when you first sign in to a workspace we have provisioned for you, and continues until you or we end it. The person who accepts it must be authorised to bind your business.

Your workspace has two kinds of user. Staff users are your own people, who sign in to the back office. Portal users are your customers, who sign in to see only their own parts, quotes and orders. You are responsible for what both kinds of user do in your workspace, and for keeping their sign-in details secure.

The CRM and the customer portal are free, including your first staff user and an unlimited number of portal users. Optional modules are charged monthly: ERP (inventory and finance), MRP (production), the Accounting connector and the AI assistant. Each additional staff user is charged monthly.

Prices are shown on our pricing page in Australian dollars and exclude GST. GST is added on your invoice where it applies. We may change our prices, but not for a period you have already paid for, and we will give you at least 30 days' notice by email before a change takes effect.

You can switch modules on or off, and add or remove staff users, at any time from your settings. Changes take effect immediately and the difference is prorated on your next invoice. If we have agreed a discount with you, it applies to your whole monthly total until we agree otherwise.

Founding-member offer. The offer is for Australian businesses. We may announce a date on which it opens; before that date a business can reserve one of the 50 places, free of charge, and the place is held until seven days after the opening date — if no workspace has been created for it by then, the place is released. While the offer is open, the first 50 workspaces to join get the ERP and MRP modules at no charge for 12 months from the day the workspace is created (or the day we enrol you, if we set the workspace up for you). Additional staff users and the Accounting connector are charged at the normal price from the start. We email you at least 30 days before the 12 months end; after that, any module you have switched on is charged at the price then current from your next invoice, and you can switch modules off or cancel at any time. The offer is for workspaces in use: if none of your staff sign in for 30 days we email you a reminder, and if there is still no sign-in 45 days after your last activity we end the free period, switch the ERP and MRP modules off and release the place to another business. Nothing is charged when that happens, your data is kept, and the free CRM and customer portal continue. The offer closes when 50 workspaces have joined and has no cash value.

The AI assistant's monthly price includes an amount of AI usage, shown on our pricing page. Usage above that amount is charged in arrears on your next invoice at the rate shown on our pricing page, up to the monthly limit you set in your settings. When the limit is reached the assistant stops answering until the next month or until you raise the limit; it never runs past the limit you set.

Subscriptions are billed monthly in advance by card through Stripe, our payment processor. We do not see or store your card number. Invoices, your card on file and cancellation are available to you in the billing portal at any time. Where we have agreed it in writing, we may instead invoice you for payment by bank transfer.

If a payment fails, Stripe will retry it and we will email you. If it remains unpaid we may suspend your workspace after giving you notice. Suspension does not delete anything: your data stays as it is, and access returns when the account is brought up to date.

You can cancel at any time from the billing portal. There is no minimum term and no cancellation fee. Your subscription runs to the end of the period you have paid for, and you keep full access until then. We do not refund the unused part of a month.

After your subscription ends we keep your workspace data for 90 days so that you can export it, then we permanently delete it. That includes the invoices, orders and purchase records you raised in NE Vault: they are your business records, and exporting and keeping them is your responsibility. Your own tax and record-keeping obligations continue after you stop using our software, so export before the window closes. If you need longer, ask us before it closes and we will arrange it. If you want everything deleted sooner, ask and we will do that instead.

We keep our own records of what you paid us — your subscription invoices and payment history — for seven years, because the law requires us to. Our privacy policy sets that out.

We may end this agreement by giving you 30 days' notice, or immediately if you materially breach it and do not fix the breach within 14 days of us asking. If we end it for convenience, we will refund the unused part of your current month.

You own everything you and your customers put into NE Vault: parts, CAD files, drawings, quotes, orders, invoices and customer records. Nothing in this agreement transfers any of it to us.

You grant us only the licence we need to run the service for you: to store your content, display it to the users you authorise, back it up, and process it to provide the features you have switched on. That licence ends when the content is deleted.

• We do not use your content, or your customers' CAD files, to train machine-learning models.
• We do not sell your content or share it with anyone for their own purposes.
• We do not make your content visible to another manufacturer on the platform. Workspaces are isolated from one another.
• We access your workspace only to provide support, to keep the service running securely, or where the law requires it. Support access is recorded in your own audit log.

Where you are handling your customers' information in your workspace, you are responsible for that relationship and for having the right to hold that information. We handle it on your instructions. Our privacy policy explains this in more detail.

The AI assistant is an optional module and is off unless you switch it on. When it is on, your staff users can ask it questions about your workspace, and it answers by looking up the records that staff user is already allowed to see. It cannot change, create, send or delete anything. You can switch it off for individual staff users, or altogether, at any time.

If you turn on daily briefs, each brief morning the assistant reads the records behind the brief (for example open quotes, overdue invoices, stock levels or late jobs) and emails a short summary to the staff users you choose. A brief only goes to someone who can already see every screen it draws from. A morning with nothing that needs attention sends nothing.

• Answers are generated by an AI model and can be wrong or incomplete. Check anything important against the records it links to before you rely on it, and do not treat its answers as professional, financial, legal or engineering advice. You remain responsible for decisions made in your business.
• To answer a question or write a brief, the question and the workspace records the assistant looks up are sent to our AI model provider. Under our agreement with them, they do not use it to train their models and they delete it within 30 days. Our privacy policy has the detail.
• Text inside your records, such as a note or a customer message, is treated as information and not as an instruction to the assistant. You should still not rely on the assistant to detect content in your records that is misleading or malicious.
• We may change the AI model behind the assistant to keep it working well. If a change materially affects how your data is handled, we will tell you by email first.

When you use NE Vault, you agree not to:

• Upload content you do not have the right to hold, or that infringes someone else's intellectual property.
• Use the service to store or distribute unlawful material.
• Attempt to access another workspace, or any data that is not yours.
• Probe, scan or test the security of the platform without our written permission. If you find a vulnerability, tell us and we will work with you.
• Copy, resell or white-label the platform to other manufacturers without a written agreement with us.
• Interfere with the service, or use it in a way that degrades it for others.

If something you do puts the platform or other customers at risk, we may suspend the account immediately and tell you why.

NE Vault may let you connect your workspace to other software your business uses, such as accounting or logistics systems. Those connections are optional. You switch them on, and you can switch them off at any time.

When you connect one, you are instructing us to send that service the data the connection needs. What it then does with your data is governed by its own terms and privacy policy, not by this agreement.

We do not control those services and we are not responsible for them. In particular, we are not liable for loss you suffer because a connected service is unavailable, changes or withdraws its interface, rejects, duplicates or corrupts data, or stops supporting a connection. If a third party changes its interface without notice we will repair our side as quickly as we reasonably can, but we cannot promise the continuity of software we do not run.

Where a connection sends financial information to another system, checking that what arrives there is complete and correct remains your responsibility, as does reconciling it. Do not treat a sync as a substitute for your own review.

We work to keep NE Vault available and to keep your data safe, but we do not currently offer a contractual uptime guarantee. Occasionally we need to take the service down for maintenance, and we will avoid business hours where we can.

We improve the product continuously, so features change. We will not remove a material feature you rely on without telling you in advance. If we make a change to these terms, we will email you at least 30 days before it takes effect, and continuing to use the service after that means you accept it.

Support is by email to sales@kojomfg.com during Australian business hours. There is no additional charge for it.

Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can be limited, we limit it to supplying the service again or paying the cost of having it supplied again.

Otherwise, and to the extent the law allows: neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings; and our total liability arising out of this agreement in any 12-month period is limited to the greater of A$100 and the fees you paid us in the 12 months before the claim arose. The A$100 floor means the limit is never nil, including while you are using the free plan.

You remain responsible for keeping your own copies of anything you could not afford to lose. We take backups as part of running the service, but they are not a substitute for your own records.

If someone else brings a claim against us because of your content or the way you have used NE Vault, you agree to cover us. That includes a claim that a file uploaded to your workspace infringes another person's intellectual property, that content in your workspace is unlawful, or that you have used the service in breach of the acceptable use clause. Cover extends to reasonable legal costs and to damages or a settlement amount.

This applies only to the extent the claim is caused by you. It does not apply to the extent the claim is caused by our own breach of this agreement, our negligence, or anything we did wrong.

If such a claim arises we will tell you promptly, give you the chance to take over the defence, and cooperate with you at your expense. We will not settle a claim you are defending without your agreement, and you will not settle one in a way that admits fault on our part, or imposes an obligation on us, without ours.

Before either of us starts court proceedings, we agree to try to sort the problem out. The party raising it will write to the other saying what the dispute is and what they want done. We then have 14 days to resolve it directly.

If that does not work, we will attempt mediation in good faith with a mediator we both accept, sharing the mediator's fee equally. If the dispute is still unresolved 60 days after that first notice, either of us is free to start proceedings.

This clause does not stop either of us going straight to a court for urgent relief, such as to stop a serious breach of confidentiality or of intellectual property rights, and it does not affect your rights under the Australian Consumer Law.

This agreement is governed by the laws of New South Wales, Australia, and both of us submit to the courts of that state.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. You may not transfer this agreement without our consent; we may transfer it to a related company or as part of a sale of our business, and we will tell you if that happens.

Questions about these terms: email sales@kojomfg.com, or ask your account manager. We will give you a postal address on request.